Privacy Policy

Privacy Statement

We take your privacy seriously and this privacy statement explains how www.pandorahair.com (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

Collection of Personal Data

In order to provide you with the personalized recommended products, efficient customer service, and timely news notification, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site.

Including your name, e-mail address, gender, IP, device information, your billing and shipping address information, phone number, address, language preference, merchandise category preferences.

At pandorahair.com, we respect and take the protection for your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.

Use of Personal Data

We collect Personal Information that you provide to us voluntarily and process it for the following purposes:

  • To create your personal account at pandorahair.com
  • To complete transactions with you;
  • To be able to contact you in the event of any problem with the delivery of your items;
  • To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed;
  • To know your needs and preferences and recommend personalized products;
  • To develop, enhance, market and provide products and services to meet your needs;
  • To process exchanges or product returns;
  • To improve our services and respond to requests or complaints.

The Content & Frequency of our communication with you

For automatically triggered email, SMS, and App push notifications

We may send you a confirmation email or a SMS verification after you register with pandorahair as well as service-related notifications as necessary. 

For example:

  • Your order confirmation email;
  • Your address change confirmation email;
  • Your payment confirmation email;
  • Your order delivery notice;
  • Your package logistics method changing notification;
  • The above list are closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above email will not be received again.
  • The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.
  • For manually group email or SMS, and App push notifications.
  • To recommend such as personalized products,services,discounts,shopping and wearing tips,maintenance tips,updates of service policy and offers that may be of interest to you,including to send you such information by email,post or SMS.

Cookies

Cookie is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. Pandorahair uses cookies to enhance and simplify your visit.

We do not use cookies to disclose information to third parties. There are also third-party cookies on our Sites, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics.

Some of these cookies may track your behavior across multiple websites. There are two types of cookies persistent and temporary (session cookies).

Persistent cookies are stored as a file on your computer or mobile device for a time period no longer than 24 months.

Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping bag unless you log in.

We use session cookies when to check whether you are logged in or not.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser.

You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to use the shopping cart.

Children’s Privacy

If you are under 16 years old please use pandorahair.com only given or authorized by the holder of parental responsibility for the child.

Pandora Hair does not collect, use, or transfer data to third parties with any data from children under 13. We will immediately delete the data when we learn that we have collected the personal data of a child under 13.

If you find any child under 13 years old was registered on our site, please contact us to delete.

Email: pandorhair.com@gmail.com

Processing of information

You agreed to clearly and fully understand, for the sole purpose that providing you with the personalized recommended products, efficient customer service, and timely news notification,

we shall have the right to your personal data or data set for processing, including but not limited to the following any one or a series of operations, such as collecting, recording, organization,

construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means.

Right to Opt-out

Delete my account

Pandora Hair is committed to providing you with continuous, high quality products and services. But if you want to delete all your data information on our website, we respect your choice and shall fully cooperate.

Please contact Pandora Hair customer service and they will reply you within 48 hours. All your information will be completely deleted from the server of Pandorahair.

No more emails or messages

If you no longer wish to receive the Company's promotional communications, you may opt-out by unsubscribe from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email.

You can unsubscribe from SMS by e-mailing our customer service at pandorhair.com@gmail.com

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure or Storage, Transfer, and Processing

Fulfilment of legal obligations

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").

For the purpose of reasonable implementation or application of this article

We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.  Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us  to close any account you may have created.

Contact Us:
Email at pandorhair.com@gmail.com
https://www.pandorahair.com/pages/contact-us

Our website:
https://www.pandorahair.com

Last Updated Date
May 11 2023