Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

All free shipping from China.

The time frame of an order delivery is divided into two parts:

Delivery Time = Handling Time + Transportation Time

Handling Time:

Ship out within 1-2 days after received payment except for weekends and holiday.

Transportation Time:

3-5 working days to America <FedEx/UPS/DHL>
3-5 working days to Canada <DHL>
3-5 working days to Australia <DHL>
5-8 working days to Europe <TNT/GES>
4-7 working days to South Africa <DHL>

Note：

  1. One day in a week won’t process orders— U.S Saturday . Shipping comanies all close on Sunday. Pls choose the right shipping method with concern after Friday.
  2. Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that, order will be cancled and money will be returned accordingly. So pls make sure that you leave correct shipping address and telephone number when place order. Free shipping means no shipping fee no matter the order price.
  3. The above logistics time is for reference only, the specific transportation time shall be subject to the logistics company.

Automatic Returns

  1. If the signature service is requested, there will be no extra shipping cost.
  2. If the signature request is waived or you have signature exemption agreement with FedEx, DHL or TNT, Niawigs will no longer be responsible for any lost or damage of the package.
  3. All the international shipping orders and orders with high value products are signature requested.
  4. All the automatic returns will incur a 15% restocking fee for the monetary refund.

Force Majeure Delays

Here at Pandora Hair, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.

International Shipping Tax

If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. Pandora Hair is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office.

Military Address

Orders shipped to Hawaii, Alaska or any of the US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.